What are your holiday arrangements for the Chinese New Year?
The Spring Festival holiday dates vary each year. We will notify you of the specific holiday arrangements in advance.
Do you have an office in Shanghai or Guangzhou?
We have have office in Shanghai.
Is it possible to visit the factory?
We apologize, but to ensure safe production, we are temporarily not accepting customer visits to our factory.
Do you have any agents in our country?
We have clients in many countries, such as the United States, the Philippines, Australia, and so on.
What is your minimum order quantity (MOQ)?
The MOQ is one box. One box has 10 vials. If you want tablets, the MOQ is one bottle.
Do you provide samples? Are they free or paid?
We can provide you with sample. But samples are chargeable, and the prices are the same as those in the price list.
Do the products come with a Certificate of Analysis (COA)?
Yes, each product has COA.
What is the shelf life of the products?
It is usually two years.
Are the certificates up to date?
We shall not issue new certificates whilst the current one remains valid.
What is your delivery time?
After we send you the tracking number, you can receive it in 1-2 weeks.
What discounts are available for bulk orders?
Discounts vary depending on the quantity. Please contact us for specific discount information.
Is group purchasing possible? If so, how does it work?
Yes. You can send us a list of the product names and quantities you want, and we will provide you with a quote.
Can you send replacements if there are quality issues with the products?
Yes, if you do janoshik test, and it shows the product has quality problem, we will resend it.
What are the payment methods?
You can pay us through Bitcoin, TT or USDT.
Do you offer discreet shipping?
Yes.
What are your standard shipping methods and associated costs?
We usually ship via dedicated lines. The shipping cost is generally US$60. And if you buy bulk, the shipping fee can be free.
What information do you need from the customer after payment to arrange shipment?
Please send us your name, address(Including country and postal code）and phone number.
How do you handle situations where goods are held by customs?
For orders under $500, we will resend the item free of charge. For orders over $500, we can only cover half of the resend cost; the customer must bear the other half.
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